TransferMan streamlined airport transfers, integrating real-time updates from six providers. It tracked flight delays, customer contacts, addresses, and driver locations, ensuring seamless coordination. The system generated printable name tags for efficient airport meet-and-greets, enhancing customer experience and operational efficiency in a dynamic, time-sensitive environment.
TransferMan had many dependencies to external web sites/services.
To avoid complete shutdowns in case of changes or failures, the
services were compartmentalized.
TransferMon would poll the various transfer brokers for new transfers and updates. The flight tracking would track 'flights of interest' to monitor delays or early arrivals.
First order of the day for the airport assistant was to print out
the pickup signs.
These were provided as PDF and could be
emailed directly to a print service.
Great attention was given to the ability to handle as many languages (character sets) as possible while also adjusting the font and character size to make it visually appealing.
To help the airport assistant ('Greeter') a dashboard was made with
a list of scheduled transfers.
Blue: executed, green: on
time, orange: delayed.
The driver had another dashboard containing their scheduled transfers.
Details of a transfers with controls for reporting status of the transfer.
In peak hours where there were not enough drivers available,
ride share was used. A dashboard/status panel was created to keep
track of that.
The numbers are Estimated Time of Arrival.
